Cloud Communications – Affordable, Reliable, and Effective

The cloud communications industry is rapidly growing – which could mean big cost savings and higher productivity for your business.

Also known as “unified communications” market is expanding at a compound annual growth rate of 15.7%, according to Transparency Market Research.

That means by 2018, revenue is expected to grow to $61.9 billion. To put that into perspective, revenue was at $22.8 billion in 2011.

What’s driving this growth?

56% of enterprises and 66% of SMB’s had planned to implement or upgrade their unified communication solutions by 2016, according to the 2015 Unified Communications & Collaboration (UC&C) Study conducted by IDG Enterprises.

This is a pretty big indicator that there are serious benefits to cloud communications that you may be missing out on.

And it also means your in-house systems may not be as cutting-edge or effective as you once thought.

Now, you’re faced with a big decision:

Do you remain with your on-premise telecoms systems which are rapidly being phased out by your competitors?

Or…

Do you implement a cloud solution for your communication needs and start reaping the benefits?

We’re going to help make this decision as easy as possible for you in today’s post.

Here are the top 3 benefits of cloud communications and why they can be superior to on-premise communications.

1. Simplified Remote Hiring and Communication

It’s difficult to find the best employees for hire if you’re only searching in a competitive local environment. Sometimes, it’s better to hire a remote team in order to fill your open positions with highly qualified candidates.

The only problem now is that you need an effective communications solution to guarantee accountability and professionalism on the part of your remote employees.

Cloud communications can offer superior call quality and security when compared to a smartphone or even your on-premise phone system.

VoIP technology makes it easy to onboard a new employee with nothing but a computer, internet connection, and specialized software.

When you onboard them, your new remote employees will instantly have the same communications functionality as your on-site employees.

And your cloud communications provider will handle all the upgrades for seamless protection.

From click-to-dial technology to accessing your CRM right from their phones, cloud communications makes growing your business with remote employees easy, flexible, and profitable.  

2. Lower Maintenance Costs and Enhanced Scalability

The subscription-based “pay-as-you-go” model is what makes cloud communications so cost-effective and scalable.

Instead of paying for features or capacity that you don’t use, you’ll pay for what you need right away and expand only as your business grows.

In fact, if you only needed additional features for a particular season of the year, like Christmas for example, then you could pay for those features then drop back down to your previous subscription level after those high demand months are over.

In contrast, on-premise communications solutions are expensive and time-consuming to install.

They force you to pay for features you don’t use and capacity you don’t need. And, If you want to scale up an on-premise solution, you’ll have to pay for new equipment, new software, and new training.

If you’re using a cloud communications provider and you’re unhappy with their service, it’s much easier to just stop paying and switch to a different provider.

Obviously, the migration process isn’t that simple, but it’s relatively painless.

If you want to change your on-premise communications provider, you better be ready to invest a lot more money in tearing down and removing your current system and installing the new one.

This process will be very painful and will take much longer to complete.

3. Quick Installation and Superior Customer Service

Cloud communications providers make it easy to setup their software and start using it right away as opposed to the drawn-out installs of on-premise solutions.

This means reduced downtime and faster integrations with your business systems.

Cloud communications allow you and your team to stop worrying about fixing the phones, and instead, focus entirely on serving your customers.

This is because the cloud provider handles all the bugs, the system fixes, and other updates.

You only have to deal with one service-level agreement (SLA) – and many cloud providers guarantee service uptime, 24/7 customer service, business continuity & disaster recovery plans, and support for high-demand spikes in your business.

Essentially, you’re getting all the reward with almost none of the risk. Your cloud communications provider assumes the risks of technological obsolescence and updates, licensing fees, bailout costs, and mean time to resolution of issues.

Are Cloud Communications Right for Your Business?

If you want to grow your business, grow your team, be more productive, save more money, and stay competitive, then we highly recommend making the switch to cloud communications today.